Temporary Front Desk Volunteer
POSITION TITLE: Front Desk Volunteer Temporary Role from May – July 31, 2026
DIVISION: Facilities
POSITION TYPE: Volunteer In-Person from May – July 31, 2026
LOCATION: YWCA MacNab Street Location
HOURS OF WORK: Two Shifts available Monday to Friday either 7am-12pm or 12pm – 4pm
A. OBJECTIVE: The Front Desk Volunteer provides assistance to the Front Desk team. They will welcome clients, volunteers, staff and community members at the MacNab YWCA facilities. They will act as a representative of the YWCA Hamilton and follow the guidelines set by the YWCA Hamilton.
- REPORTS TO: Guest Services Manager
B. QUALIFICATIONS:
· Organized, punctual, empathetic, reliable, nonjudgmental, and able to listen/follow instructions
· Excellent time management skills
· Must have a Standard First Aid/CPR certificate
· Able to work with a variety of people; willing to take initiative; effectively multi-task and remain on task within a fast-paced environment
· Basic numeracy, literacy, measurement skills is an asset
· Provide recent Criminal Record and Judicial Matters Check (CRJMC) within six (6) months at your own cost
· Good interpersonal skills
· Supports YWCA Hamilton mission, vision and values
· Works from a feminist, anti-oppressive/anti-racist perspective
· Willing to accept supervision and take direction
· Respectful of confidentiality and privacy
· Reliable, mature, non-judgmental, kind, caring and able to listen
· Time commitment as agreed upon
C. KEY RESPONSIBILITIES:
· Greet and welcome YWCA Hamilton visitors, service recipients, volunteers, and staff in a courteous and professional manner as they approach the front desk
· Answer questions about the organization and provide callers with social and recreational resources and other information using proper telephone etiquette
· Perform various administrative duties such as filing, faxing, scanning, photocopying, managing incoming and outgoing mails
· Perform a wide range of support requiring duties such as booking and scheduling rooms for meetings, and manage keys for user groups
· Ensure the safety of self and others; Report any hazards, serious concerns, or issues to the Guest Services Manager
· Assist Facilities team with other tasks as they arise such as moving packages, refilling disinfectant spray bottles and etc
· Maintain tidiness and organization in the reception area
· Adhere to all policies as outlined in the YWCA Volunteer Training
· Perform other duties as assigned
D. NECESSARY TRAINING / COMPETENCIES REQUIRED:
- YWCA General Volunteer Training
- Position Specific Orientation
- Physically capable of lifting heavy objects / boxes up to 20 pounds. Ability to push, pull, stand, kneel, bend, stoop, reach, climb and carry on a frequent basis.
E. OTHER REQUIREMENTS:
- Minimum Age: 18 years old
